Damaged and/or Incorrect Items: We package your item(s) so they will arrive to you in excellent condition. However, due to your package going through many hands once it leaves our warehouse, the products may shift causing unintentional damage during transit. If you receive a product that has been damaged in transit, please contact us within 24 hours of receiving your order. Please do not dispose of the item(s) and retain the original box and packaging as inspection may be required by the carriers. If possible, take a photo and contact us as soon as possible so we can arrange to replace or swap the item(s) over. Importantly, it is always the customers responsibility to review the items received prior to their opening.
Change of mind: Any un-opened item(s) in their original condition can be returned or exchanged within reason. Simply send the item(s) back to us within 3 days of receipt and we will refund your money or exchange your item(s). If you change your mind about an ordered item then we will expect you to cover the shipping costs in returning the item to us. In the event of returning a free postage item there is a mandatory deduction of $9.95 from your total refund. Alternatively, you may contact us to arrange to exchange your item(s) at one of our stores.
All goods returned to us will be inspected upon their return and in the case of any faulty products, a replacement product will be sent at our expense or a refund issued. Any opened goods will not be refunded, unless there is a problem with product quality.
In these circumstances, when we can identify a problem, we will give a full refund or exchange of the item.